Cancellation & Refund Policy
Last updated: September 2025
⚠️ Our cancellation policy applies to confirmed bookings. We operate as a small, local business — please communicate early if your plans change to minimise inconvenience for both parties.
Cancellation by the Passenger
- •Cancellation 24 hours or more before the scheduled pickup time: No charge; advance amount (if any) refundable.
- •Cancellation less than 24 hours before the scheduled pickup: A cancellation charge may apply, depending on the booking and preparation already done.
- •No-show (passenger not available at pickup time without prior notice): The full booking amount may be forfeited.
Cancellation by Shivansh Tour & Travel
- •If we are unable to fulfil a confirmed booking due to operational issues, we will notify you at the earliest possible time.
- •Any advance payment collected will be refunded in full in such cases.
Refund Process
- •Refunds (where applicable) will be processed via the original payment method or by mutual agreement (bank transfer, UPI).
- •Refund processing time may take 3–7 business days.
- •Cash bookings cancelled before the trip: refund at time of cancellation confirmation.
Mid-Trip Cancellations
- •If a trip is cancelled after it has begun, fare for the distance already covered is payable.
- •Driver allowance or waiting charges (if applicable) for time already expended are payable.
How to Cancel
- •To cancel a booking, call or WhatsApp us at +91 7061767617 with your booking details.
- •Please cancel as early as possible — this helps us make the vehicle available for other passengers.